Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, payments, and more at Giordano Egypt.
Orders
How do I place an order? +
Browse the website, select your items, choose size and quantity, then proceed to checkout and complete payment.
Can I modify my order after placing it? +
If the order is not processed yet, we may be able to help. Please contact customer service as soon as possible.
How do I cancel my order? +
Call customer service at 01005455583 during working hours. If the order is already processed,
cancellation will be handled through the returns process.
Shipping & Delivery
How long does delivery take? +
Delivery timelines vary by location. Estimated delivery time appears at checkout and may change due to courier operations.
How can I track my order? +
After shipping, you will receive tracking details via email/SMS (based on your order information).
Returns & Exchanges
How many days do I have to return an item? +
You have 14 days from receiving your order to request a return or exchange (for eligible items).